Client and Project List
Programs Developed to solve specific problems for the following:
Breezes, Superclubs Curaçao,
“Supervisory Skills, achieving through your staff”
Hotel Copamarina, Guanica, Puerto Rico
“Customer service skills”
Food & Beverage standards development and implementation
Coyaba Beach Resort, St. Georges Grenada
Full staff Pre-opening training
Hands on coaching and follow up for all departments
On going consulting and coaching
InterContinental San Juan, Hotel and Resort, San Juan, Puerto Rico
Waiter certification
Condado Plaza Hotel & Casino, San Juan, Puerto Rico
Food & Beverage staff training
Banquet service certification for department managers & supervisors
Holiday Inn Resort and Tropical Casino, Mayaguez, Puerto Rico
Food & Beverage staff training
Puerto Rico Hotel Association
Waiter Certification
Alcohol Awareness, rules and regulations
Hotel Sheraton Old San Juan, San Juan, Puerto Rico
Management Boot Camp
Supervisory Skills development
St. Thomas, St. John Hotel Association
Strategic planning retreat
US Virgin Islands Department of Tourism
Marketing retreat
American Express Puerto Rico, San Juan Puerto Rico
Team building
Palmas del Mar Realty, Humacao, Puerto Rico
Team building & marketing retreat
Palmas del Mar Golf & Country Club, Humacao, Puerto Rico
“Palmas Style” standards development and implementation
American Parking Systems, San Juan Puerto Rico
Supervisory skills development
Universal Engineering, Orlando Florida
2007 Team building retreat, InterContinental, San Juan Puerto Rico
Seminars developed and revised for The Caribbean Hotel Association in partnership with American Express:
• Excellence Together- 8 hour customer service session directed towards line-staff in all areas of hospitality, including
hotels, restaurants and retail operations, some of the topics covered are:
o Who is our customer?
o Tourism characteristics for the destination
o Customer service principles
o Communication skills
o Sales skills
• More Excellence Together- Follow up session for “Excellence Together” alumni. This session was designed to build
upon and strengthen skills acquired in the previous program. Some of the topics are:
o A new understanding of service
o The art of being a service provider
o More communication skills
o Complaint management
o Teamwork towards excellence
• The Power Within- Fully motivational session where we explore our disposition for service. This program was directed
for all levels of staff working in hospitality. Rather than focusing on the customer we change our paradigms by analyzing
our motivations for excellent service. Some of the topics in this program are:
o Why pursue a career in service?
o What drives me to excellence?
o Self esteem, self image & motivation
o Teamwork skills
o Crisis management
• Managing Quality Service- The target audience for this seminar are supervisors and managers of hospitality
operations. The session is designed to gain a better understanding of our staff; their motivations and their grievances in
order to streamline teams focused of excellent service. Some of the topics discussed are:
o Our guest and our staff member characteristics and needs
o Internal customer service
o Supervisory communications
o Leading vs. ordering
o Coaching for excellence
• Total Service- Program designed as the new generation of “Excellence Together”. This program is originally from
Argentina and has been delivered consistently for American Express for the past 15 years. Answers & Solutions participated
in the adaptation for the Caribbean and the translation from Spanish to English. This 4 hour program includes the
following topics:
o Total quality: a ten step approach
o Commitment to quality
o Leadership and empowerment
o Methodology for quality
o Multidirectional communication
These programs have been delivered for the following clients:
Curaçao Hotel Association
Asociación Nacional de Hoteles y Restaurantes (ASONAHORES)
Dominican Republic
St Lucia Hotel & Tourism Association
Anguilla Hotel & Tourism Association
Antigua Hotel Association
Cayman Islands Hotel Association
Aruba Hotel & Tourism Association
Trinidad & Tobago Tourist Board
Turks & Caicos Hotel & Tourism Association
Bahamas Hotel & Tourism Association
St. Maarten, St. Martin Hotel & Tourism Association
St. Thomas, St. John Hotel Association
St. Croix Hotel Association
Belize Tourism Industry Association
Grenada Hotel Association
Puerto Rico Hotel & Tourism Association
British Virgin Islands Tourism Board
Breezes, Superclubs Curaçao,
“Supervisory Skills, achieving through your staff”
Hotel Copamarina, Guanica, Puerto Rico
“Customer service skills”
Food & Beverage standards development and implementation
Coyaba Beach Resort, St. Georges Grenada
Full staff Pre-opening training
Hands on coaching and follow up for all departments
On going consulting and coaching
InterContinental San Juan, Hotel and Resort, San Juan, Puerto Rico
Waiter certification
Condado Plaza Hotel & Casino, San Juan, Puerto Rico
Food & Beverage staff training
Banquet service certification for department managers & supervisors
Holiday Inn Resort and Tropical Casino, Mayaguez, Puerto Rico
Food & Beverage staff training
Puerto Rico Hotel Association
Waiter Certification
Alcohol Awareness, rules and regulations
Hotel Sheraton Old San Juan, San Juan, Puerto Rico
Management Boot Camp
Supervisory Skills development
St. Thomas, St. John Hotel Association
Strategic planning retreat
US Virgin Islands Department of Tourism
Marketing retreat
American Express Puerto Rico, San Juan Puerto Rico
Team building
Palmas del Mar Realty, Humacao, Puerto Rico
Team building & marketing retreat
Palmas del Mar Golf & Country Club, Humacao, Puerto Rico
“Palmas Style” standards development and implementation
American Parking Systems, San Juan Puerto Rico
Supervisory skills development
Universal Engineering, Orlando Florida
2007 Team building retreat, InterContinental, San Juan Puerto Rico
Seminars developed and revised for The Caribbean Hotel Association in partnership with American Express:
• Excellence Together- 8 hour customer service session directed towards line-staff in all areas of hospitality, including
hotels, restaurants and retail operations, some of the topics covered are:
o Who is our customer?
o Tourism characteristics for the destination
o Customer service principles
o Communication skills
o Sales skills
• More Excellence Together- Follow up session for “Excellence Together” alumni. This session was designed to build
upon and strengthen skills acquired in the previous program. Some of the topics are:
o A new understanding of service
o The art of being a service provider
o More communication skills
o Complaint management
o Teamwork towards excellence
• The Power Within- Fully motivational session where we explore our disposition for service. This program was directed
for all levels of staff working in hospitality. Rather than focusing on the customer we change our paradigms by analyzing
our motivations for excellent service. Some of the topics in this program are:
o Why pursue a career in service?
o What drives me to excellence?
o Self esteem, self image & motivation
o Teamwork skills
o Crisis management
• Managing Quality Service- The target audience for this seminar are supervisors and managers of hospitality
operations. The session is designed to gain a better understanding of our staff; their motivations and their grievances in
order to streamline teams focused of excellent service. Some of the topics discussed are:
o Our guest and our staff member characteristics and needs
o Internal customer service
o Supervisory communications
o Leading vs. ordering
o Coaching for excellence
• Total Service- Program designed as the new generation of “Excellence Together”. This program is originally from
Argentina and has been delivered consistently for American Express for the past 15 years. Answers & Solutions participated
in the adaptation for the Caribbean and the translation from Spanish to English. This 4 hour program includes the
following topics:
o Total quality: a ten step approach
o Commitment to quality
o Leadership and empowerment
o Methodology for quality
o Multidirectional communication
These programs have been delivered for the following clients:
Curaçao Hotel Association
Asociación Nacional de Hoteles y Restaurantes (ASONAHORES)
Dominican Republic
St Lucia Hotel & Tourism Association
Anguilla Hotel & Tourism Association
Antigua Hotel Association
Cayman Islands Hotel Association
Aruba Hotel & Tourism Association
Trinidad & Tobago Tourist Board
Turks & Caicos Hotel & Tourism Association
Bahamas Hotel & Tourism Association
St. Maarten, St. Martin Hotel & Tourism Association
St. Thomas, St. John Hotel Association
St. Croix Hotel Association
Belize Tourism Industry Association
Grenada Hotel Association
Puerto Rico Hotel & Tourism Association
British Virgin Islands Tourism Board
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